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Remote Call Center CSR


Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking?

Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks

Shifts: Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday.

Join the Conduent Customer Service Team

Come join us and grow with a team of people who will challenge and inspire you to be the best!  

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

  • $16.00 per hour pay rate (bi-weekly pay)
  • Paid Training with Equipment provided.
  • Full-time schedule (40 hrs. a week)
  • Career Growth Opportunities
  • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

About the Role

  • Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
  • Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
  • Accurately document enrollment requests, status changes, complaints, and grievances
  • Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
  • Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies.
  • Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.


  • Basic understanding of a call center environment in a customer service role and quality monitoring processes.
  • Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
  • Ability to problem solve through analysis and ongoing feedback.
  • Achieve results through knowledge, empathy, and commitment.
  • Ability to work with people of diverse backgrounds.
  • High School diploma or GED
  • Background and drug screening required.

States that are Not Applicable for this position:

  • AK, CA, HI, MA, IL, MT, NY
  • Metro Areas: MN- Minneapolis, IL, NY - NYC
  • OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met