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Customer Care Agent

$19 - $21 per hour

Customer service is about relationship building

The Progressive customer care team knows it’s more than just a phone call. Our customer service and inbound sales representatives educate customers about coverage options, quote policies, and sell additional products like Home, Renters, Motorcycle, and Boat. The one thing they don’t do: make cold calls.

As the voices of Progressive, our representatives build solid relationships with our customers across the country. Whatever our customers need, our customer service representatives have the knowledge, expertise, and empathy to support them. And we support our customer care team with a comprehensive benefits package, opportunities to grow their careers within our company, and dedication to work-life balance. Learn more about working at Progressive and working from home.

Customer service careers

If you enjoy helping others, are energized by a fast-paced environment, and are ready to grow and learn within a stable company, you’ll be a welcome voice here. Our remote customer service team offers positions across the country. Positions include:

  • Claims customer care representative: Be the first point of contact for customers recently in accidents.
  • Customer service jobs: Support customers by answering questions about policies and coverage.
  • Inbound sales jobs: Sell products and services tailored to our customers’ needs.
  • Bilingual customer service jobs: Help our Spanish-speaking customers with their insurance needs.