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Customer Care Agent

What you can expect in Customer Care

As a Customer Care Agent within the NexRep Marketplace, you’ll be matched with one of several leading American companies or fast-growing brands. Depending on the client, you’ll be expected to assist customers in one or several of these areas:

  • Tier 1 & tier 2 customer care
  • Customer escalation support
  • White glove customer care
  • Appointment setting
  • Back office support
  • Personal concierge services
  • Business concierge services
  • Consumer product services
  • Transactional services
  • Help desk services
  • Travel booking support
  • Delivery support
  • Sales support
  • Roadside support
  • Dispatch services
  • Virtual receptionist and answering services

What Channels You’ll Use to Interact with Customers

Some independent contractor opportunities within the NexRep Marketplace involve supporting a single contact channel. Other opportunities involve supporting more than one channel. The exact channel mix you support as a contractor will depend on your skills, interests, and the opportunities currently available. Channels supported include:

  • Phone
  • Chat
  • Email
  • Text
  • Social

What it takes to be successful in Customer Care

Regardless of the client you partner with, you will have a direct and important impact on their customers’ experiences. You will be a brand steward, caring for customers, answering questions, and solving problems. People who are successful in Customer Care are:

  • Self-motivated
  • Passionate about helping customers
  • Empathetic listeners
  • Strong multitaskers
  • Determined problem solvers
  • Good researchers
  • Strong communicators
  • Comfortable working on a computer

What’s in it for you

Some of the perks and benefits you can expect from being a Customer Care Agent within the NexRep Marketplace include:


  • You get to be your own boss, meaning you decide how much or how little you work.
  • You can maximize your earning potential since you set your own schedule.
  • You get to work from the comfort of your own home. If you ever move, your business moves with you.


  • You’ll have an onboarding team to help you get up and running quickly and easily.
  • You’ll go through live, instructor-led certification to help you feel prepared and confident before ever handling customer contacts.
  • You’ll have on-demand access to a team of Resource Specialists, available to help you in real-time.

Cost Savings

  • Working from home means no more commuting. Customer Care Agents in the NexRep Marketplace save an average of $4,800 in gas and other auto-related expenses each year.
  • Working from home also means being able to wear your casual clothes every day, saving you $1,000 or more per year in professional attire purchases.
  • As an Independent Marketplace Contractor working from home, you’ll qualify for home office tax deductions, reducing your annual tax burden by up to $1,500.

Ready to join the NexRep Marketplace as a Customer Care Agent?