Finance Expert (Omnichannel Chat Support) - USA only

Employer description and requirements

About Turing

Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality data, evaluations, and reinforcement learning environments that improve model capabilities in coding, reasoning, tool use, and multimodality. In coding, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across Financial Services, Life Sciences, Healthcare, Retail, Automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com

Role Overview

We are seeking experienced finance professionals to provide omnichannel chat support for SMB (small and medium-sized business) owners. This role involves answering both general help questions and complex, data-heavy accounting queries.

Requirements

Active user of QuickBooks Online (QBO)

Proven experience in accounting or bookkeeping

Prior experience with omnichannel chat support

Strong understanding of financial concepts and data analysis

Ability to handle complex, data-driven accounting questions

Experience working with SMB clients preferred.

Responsibilities

Respond to customer queries via omni chat platforms

Handle accounting-related questions requiring deep financial expertise

Support SMB business owners with bookkeeping and financial guidance

Analyze and interpret financial data to provide accurate responses

Complete assigned PPT-based tasks as needed

Nice to Have

SMB business owners with hands-on accounting experience

Previously engaged experts with relevant domain expertise

Accountants/bookkeepers comfortable with high-volume, data-heavy queries

Perks of Freelancing With Turing:

Work at the forefront of AI applications in accounting and finance.

Fully remote and flexible work environment.

Opportunity to collaborate on high-impact projects with global reach.

Offer Details:

Duration: ~ 4 months, with the possibility of extension based on performance and project needs.

Commitments Required: at least 4 hours per day and up to 40 hours per week with 4 hours of overlap with PST.

Engagement type: Contractor (no paid vacation/leave).